InService logo

Alarm clock on pink and green backgroundThe InService™ Program represents an exciting option for training in long term care. Working from an extensive library of over 60 programs on Care and Organizational Dynamics, Silver Meridian provides a full day of concise, results-oriented, 30-minute training sessions. The benefits are significant:

• You choose the topics and the presentation times and we come to you.
• 30 minute sessions means more staff to more sessions with no staff replacement costs.
• Sessions repeated throughout the day — up to ten in one day for maximum impact.
• Minimal disruption to work schedules so care continues.
• Professional presenters provide greater learning and enhanced experience for your people.
• Summary reports confirming training impact.
• Accountability – sessions are evaluated so you see the results, and then can validate learning outcomes with the Ministry.
• Cost effective – every home can afford this program!

InService™ topics can be customized to meet the learning needs of your organization.

Resident Care Subject Areas:

***  Each subject area is comprised of three to six different 30-minute InService™ sessions.  ***

Choice of 3-6 modules:

  • The Experience Of Mental Impairment
  • Dementia – Damage To The Brain & The Disease Process
  • The Aggressive Cycle
  • Aggression – Intervention Strategies
  • Progressive Agitation
  • Aggression – Care Analysis

Choice of 3-6 modules:

  • Sexually Expressive Behaviour
  • Dealing With Wandering Behaviour

Choice of 3-6 modules:

  • Defining Quality Of Life
  • Who Are You?
  • The Frail Elderly Experience
  • Communicating With The Frail Elderly

Choice of 3-6 modules:

  • The Many Facets of Creativity
  • Activity Programming for the Mentally Impaired Resident
  • Essentials of Activities – Back to Basics
  • Activity Care Planning: Documenting a Clear Resident Picture
  • Creating an Outbreak of Positivity
  • Meeting Deadlines & Other Accountabilities
  • Special Touches – Putting Us on the Map
  • Motivating Reluctant Residents

Choice of 3-6 modules:

  • The Well Groomed Resident
  • Oral Hygiene
  • Keeping Skin Healthy
  • Use Your Senses – Observation & Reporting Practices for the Direct Care Staff
  • Geriatric Assessment and Clinical Decision Making in LTC
  • Break The Cycle – Wash Your Hands
  • SARS: Implications For Long Term Care
  • Special Needs of Residents With Parkinson’s Disease
  • Resident Centred Care Plans

Choice of 3-6 modules:

  • Our Facility, The Residents’ Home
  • Preventing Resident Abuse
  • Respecting The Confidentiality Of Our Residents

Organizational Dynamics Subject Areas:

***  Each subject area is comprised of three to six different 30-minute InService™ sessions.  ***

Choice of 3-6 modules:

  • Teams – Why We Need Them & How They Interact
  • Team Development – Where Is Our Team?
  • Team Development – What I Can Do To Help
  • Finding Your Role On The Team
  • Team Meetings That Work
  • Six Steps To Positive Change

Choice of 3-6 modules:

  • Accepting Communication Responsibility
  • Speaking Of Verbal Communication
  • Communicating Beyond Words
  • Communicating Between Departments
  • Assertive Communication
  • Learning to Listen

Choice of 3-6 modules:

  • Conflict Resolution – Responsibility & Emotions
  • Conflict Resolution – Understanding The Core Issue

Choice of 3-6 modules:

  • How Well Do You Do What You Say?
  • Negativity At The Personal Level
  • Get A Grip On Griping
  • Morale Busting & Boosting

Choice of 3-6 modules:

  • Understanding Our residents As Customers
  • Making Sure The Customer Is Always Right
  • Dealing With Challenging Customers
  • Dealing With The Most Challenging Customers
  • Exceeding Customer Expectations

Choice of 3-6 modules:

  • Understanding Stress & Learning To Relax

Sample Schedule: Day Shift Program

InService Times InService Session
0900-0930
InService A
0945-1015
InService B
1030-1100
InService A (R)
1115-1145
InService B (R)
1330-1400
InService A (R)
1415-1445
InService B (R)
1515-1545
InService A (R)
1600-1630
InService B (R)

Sample Schedule: Evening/Night Shift Program

InService Times InService Session
1800-1830
InService A
1845-1915
InService B
1930-2000
InService A (R)
2015-2045
InService B (R)
2115-2145
InService A (R)
2200-2230
InService B (R)
2315-2345
InService A (R)
2400-0030
InService B (R)