Recognizing, Re-Organizing & Revitalizing Teams: A Manager’s Guide to Leading Effective Teams
As a manager, you have aspirations of excellence for your department and home. The challenge for you as a team leader is to get people…
Silver Meridian seminars and workshops provide intensive, interactive 1-Day training for all employees. The following are topical areas provided by Silver Meridian. Keep in mind that new programs can be developed or custom tailored to meet your home’s or organization’s specific learning needs.
Countering Conflict with Confidence
It is not surprising, given the busy, challenging and stressful work environment of long term care that managers and supervisors encounter conflict. This 1- day…
The Power of Positive Leadership – 7 Steps to Inspiration
The most successful leaders are those who are positive and inspired, and who in turn inspire others to be positive. Effective leaders know that inspiration…
Fostering Fervent Fans in Long Term Care – Accelerating Your Customer Service
Meeting the expectations of customers relative to care and services for seniors have always been important in long term care. However, in this age of…
Case-Based Consultative Learning & Practice
An Action-Focused, Problem Solving Methodology Using the Concept of “Show & Tell” This innovative and consultative approach to learning begins by using a “real” home-specific…
Creating a Culture of Customer Service
Outstanding customer service is a key component of every great long term care organization. Such organizations recognize that customer service is not only about meeting…
Tackling Toxicity: Achieving a Psychologically Healthy Workplace
Presented by Steve Mathew (Behaviour Therapist, Mental Health Clinical Manager) The increase in documented violence in long term care has resulted in the need for…
Respect Building
Countering Negativity & Bullying With a Proactive, Assertive and Positive Approach. Coming Soon
Dealing with Stress at Work
Developing strategies and approaches to overcome the negatives of stress. Coming Soon.
Understanding, Creating and Living Your Mission, Vision and Values
All too often organizations purport more than they support their Mission, Vision and Values. When asked “What are they?” staff respond with “I don’t know,…